REFUND POLICY

This refund policy outlines the conditions for refunds on products and services purchased from Anowave.

 

1. DIGITAL GOODS

 

Return Window

We offer a money-back guarantee. This applies to technical incompatibilities our support team cannot resolve, as well as general dissatisfaction, subject to the conditions below.

 

Refund Process

To initiate a refund, please contact us at developer@anowave.com or via our Helpdesk. Once approved, refunds are processed within 14 days to the original payment method.

 

Eligibility & Conditions

The products available for purchase on our web site are open source, downloadable, and fully-functional. Each product provides an online demo, image previews, and video materials to let you fully evaluate it before making a purchase decision.

  1. General Returns: We accept refund requests for change of mind or accidental purchases within the 30-day window. 
  2. Technical Support: After purchase, our support staff is available via Helpdesk to assist in installation and configuration. If you discover a technical issue, please issue a support ticket so we may assist you.
  3. Exclusions: This refund policy does not apply to software that has been customized by our engineers for your specific personal needs, or for modules switched by request after an accidental purchase.

 

Accepted return reasons for digital goods

  1. Technical defects or bugs.
  2. Software incompatibility.
  3. Change of mind / Accidental purchase

 

2. PHYSICAL GOODS

 

Return Window

We offer a money-back guarantee. This applies to general dissatisfaction.

 

Return Shipping & Fees

  •  Return Shipping Cost: The customer is responsible for paying the return shipping costs for shipping the item back to us, unless the item arrived defective or damaged during delivery.
  • Restocking Fees: We charge no restocking fees (€0) for returned items.

 

Refund Process

  • To initiate a refund, please contact us at developer@anowave.com or via our Helpdesk. Once approved, refunds are processed within 14 days to the original payment method.
  • Our team will provide you with the appropriate return shipping address and instructions.
  • Pack the item securely and ship it back to us using a trackable shipping service.

 

Refund Processing Time

Once your return is received and inspected, we will process your refund within 14 days. The refund will be automatically applied to your original method of payment.

 

Eligibility & Conditions

All physical and shippable items are eligible for returns and refunds.

 

Accepted return reasons for physical goods

  1. Any form of defects
  2. Delivery defects
  3. General dissatisfaction

 

Acceptance of this Refund Policy

By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept these terms. If you do not agree with this policy, we ask that you do not place an order with us.

Extensions for Magento

Anowave is an extension developer for Magento 1.x and Magento 2.x platforms. We provide a wide range of premium extensions for our in-house and public clients. The extensions we offer extend the capabilities of Magento and provide bespoke functionality. They also fill some gaps in the functionality provided by the base platform and help customers choose Magento as their preferred eCommerce platform.

The extensions we offer are part of our full-range Magento service, which also includes a Premium Helpdesk where customers can speak with actual software engineers and have their issues resolved without hassle. Premium-labeled modules also include free installation, configuration, testing, etc.

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