Product support policy

Please read below the terms and conditions regarding product support

 

Technical Support

All our products include FREE technical support for period of 1 year (12 months). Should you need extended support for our products you may purchase additional support services from our marketplace.


Technical support covers:

  1. Issues and bug fixing
  2. Extension configuration
  3. For premium extensions, support includs free installation

* Technical support DOES NOT include free consultancy and/or linked 3rd party products.

 

Support channels

Technical support is delivered through our Premium Helpdesk ONLY.

We do not provide support over email and/or other channels. In rare instances, we can provide LIVE support through Team Viewer (TV).

 

Upgrades

All our products include FREE, LIFETIME upgrades. You can download and upgrade to the latest version of the product any time, free of charge.

Extensions for Magento

Anowave is an extension developer for Magento 1.x and Magento 2.x platforms. We provide a wide range of premium extensions for our in-house and public clients. The extensions that we offer extend the capabilities of Magento and provide a bespoke functionality. They also fill some missing gaps in the functionality provided by the base platform and help customers in chosing Magento as prefered ecommerce platform.

The extensions that we offer are part of our full range Magento service which includes also a Premium Helpdesk where customers get to speak with actual software engineers and get their issues resolved without hussle. Premium labeled modules also include free installation, confiuration, testing etc.