Product support policy

Please read below the terms and conditions regarding product support

 

Technical Support

All our products include FREE technical support for period of 1 year (12 months). Should you need extended support for our products you may purchase additional support services from our marketplace.


Technical support covers:

  1. Issues and bug fixing
  2. Extension configuration
  3. For premium extensions, support includs free installation

* Technical support DOES NOT include free consultancy and/or linked 3rd party products.

 

Support channels

Technical support is delivered through our Premium Helpdesk ONLY.

We do not provide support over email and/or other channels. In rare instances, we can provide LIVE support through Team Viewer (TV).

 

Upgrades

All our products include FREE, LIFETIME upgrades. You can download and upgrade to the latest version of the product any time, free of charge.

Who are we

Anowave is in business since year 2007. Since then we've been developing web sites for customers in UK. We are focused primarily on providing web based solutions build on top of open source technologies such as PHP, MySQL etc. The company is powered by highly skilled professionals including top level software developers, talented graphic designers and broadminded managers.

Unlike other development companies, we are focused on providing a solid, high performance and 100% bespoke software for our clients and partners. We've been developing an in-house content management system called Anowave.